There are very low chances that our customer will need to claim a refund, as all products are scanned, quality-checked, and placed by our expert team. However, when you process the return and exchange, the refund will be issued to the customer within 10 business days. You can only claim your refund to your PayPal account or any other platform where the actual payment was received at the time the order was placed.
Refund Terms and Conditions
We have outlined the terms and conditions for our refund policy. Please make sure that you follow all the guidelines as stated:
- If there is an error on our part and you receive the wrong parcel, you are entitled to use our return policy.
- The reimbursement of the price or payment will be made exactly through the same platform that was used to pay for the parcel by the customer.
- You can claim your return or exchange within 30 days of the purchase.
- The refund process is completed within 10 business days, and you can expect to receive your refund within the same timeframe.
- Sometimes, the bank processing may take a few days, which can extend the refund process beyond 15 working days.
- You get notified by our customer support team via email.
Exchange Terms and Conditions
We have compiled a list of terms and conditions to help our customers understand the process clearly. These conditions are just to take measures of the originality of the product. You may go through these terms and conditions to claim your exchange of the product.
- The product must be in its original form. Same as the original product that was delivered to the customer.
- You may mention the valid reason for the exchange policy to be claimed.
- Exchange is only valid when the size, color, or any feature is missing from what is mentioned on the website.
- The whole procedure expense from shipping costs to redelivering costs, has to be paid by the customer.
- You must acknowledge our customer support team with a valid Tracking ID so that we may track your exchange order wisely.
- The customized products that were particularly made for you will not be exchangeable because it is only made for you.
For any further questions, you may reach out to our customer support team, and they will guide you through the process.
