Return and Refund Policy

At New Jersey Jacket, we are committed to delivering premium-quality products and exceptional service. However, we understand that sometimes a return or exchange may be necessary due to sizing issues, color variations, or damage during transit. That’s why we proudly offer a 30-Day Easy Return & Exchange Policy, designed to give you complete peace of mind.

Return & Exchange Conditions

To initiate a return or exchange, the following conditions must be met:

The request must be made within 30 days of receiving your order by emailing us with your order number, reason for return/exchange, and clear images (if applicable).
The item must be unused, unwashed, unaltered, and in its original packaging with all tags intact.
Exchanges are only possible if the requested size, color, or style is in stock.

Size Issues

Each product page includes a detailed size chart. We encourage customers to check it before placing an order. If the item does not fit properly, you may request a return or exchange within 30 days of delivery.

Damaged or Defective Items

All products go through a strict quality inspection before dispatch. In the unlikely event that your order arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue. We will assess the case and arrange a refund or replacement accordingly.

Shipping Responsibility

All returns must be shipped using a reliable courier service.
Customers must share tracking details once the return has been dispatched.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defect, or damage during transit).

Non-Eligible Returns

We cannot accept returns or exchanges in the following cases:

The item has been used, washed, altered, repaired, or dry-cleaned.
The item is missing its original tags or packaging.

Refund Process

Once your returned product is received at our warehouse, it will be inspected, and you will receive a confirmation email.
If your return is approved, your refund will be processed within 14 business days to your original payment method.
Processing times may vary depending on your bank or payment provider.

For any questions or to begin a return, please reach out at